Shipping and Returns

Within Australia

All Extracta and Devine Connoisseur website order deliveries are shipped via Australia Post Express deliveries (tracking number can be provided).  We do however reserve the right to ship with an alternative supplier if necessary.  

Please note, depending upon your location within Australia, transportation of freight may vary. For delivery to capital cities please allow up to 2-3 working days, for regional areas please allow up to 10 working days.  

International

While we accept orders from all over the world, we currently only deliver within Australia. 

Returns

Extracta supplies high quality food powders and is committed to delighting our customers.  However if you need to return an item for some reason, contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return your order.

The following conditions will not be eligible for returns or refunds:

• If claims for defective products are not made within 7 days after the receipt of goods
• Returns for lumping or caking may not be considered as this is not a quality fault but a factor of storage and handling
• The products have been opened and or sampled and customer simply does not like the product(s)
• The customer changes their mind or has made a mistake on their order

Please note: Extracta is not responsible for the freight costs of return if the cause of return is not Extracta's fault. If credit / refund / replacement are agreed upon, this will only be issued once the original items have been returned to Extracta and investigated.